Frequently asked Questions
Please read our most commonly asked questions first!
What payment methods do you accept?
We accept the following methods of payment Mastercard, Visa, Visa Debit, American Express and PayPal.
When will I be charged?
Payment is charged immediately after security checks from your bank issuer and Blurty have been authorized.
How do I know my order has been placed successfully?
We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.
I did not receive a confirmation email
Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.
How long will my order take to be processed?
We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow the following:
Delivery to the UK
Standard delivery 1-3 working days
Recorded delivery 1-3 working days
Courier delivery next working day
Delivery to the rest of the EU
Standard delivery 3-5 working days
Recorded delivery 3-5 working days
Courier delivery 3-5 working days
Can I return my product?
If there is a problem with the quality of the product you received, or it arrived damaged, or not the design(s) you’d purchased, please do contact us within 28 days and we’ll advise you as to how to return the product to us for a refund.
As our items are custom-printed, we cannot accept returns for any other reasons and appreciate your understanding.
How can I contact you directly?
You can always email us at firstname.lastname@example.org with any questions or issues, or call us in the UK on 07817 806011